In September 2019, Tropical Storm Imelda damaged a United States Postal Service mail processing facility in the Houston area. As a result of the damage residents in Harris County Water Control and Improvement District No. 96 may experience a delay in receiving mail, including a delay in receiving a timely mailed water bill. Harris County Water Control and Improvement District No. 96 encourages residents to authorize electronic billing in order to avoid delays in receiving water bills. More information regarding billing and payment options may be found by visiting https://www.hcwcid96.com/water/.